Legal

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Luxury Web Vision collects, uses, and protects your personal information.

Last Updated: January 3, 2026

Important Information

At Luxury Web Vision, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information we receive from visitors to our website and clients of our services.

1

Information We Collect

Personal Information

We may collect the following types of personal information when you interact with our website or services:

  • Contact information (name, email address, phone number, business address)
  • Company or organization details
  • Project requirements and preferences
  • Payment and billing information
  • Communication preferences and correspondence

Usage Data

We automatically collect certain information about your device and how you interact with our website:

  • IP address, browser type, and device information
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website or source that directed you to our site
  • Cookies and similar tracking technologies
2

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To provide, maintain, and improve our web design and development services, respond to inquiries, and fulfill project requirements.

Communication

To send you updates, newsletters, marketing materials, and important notices about our services (with your consent).

Analytics & Improvement

To analyze website usage, improve our services, and enhance user experience through data-driven insights.

Security & Legal Compliance

To protect against fraud, ensure security, and comply with legal obligations and regulatory requirements.

Payment Processing

To process payments, manage billing, and maintain accurate financial records for services rendered.

3

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, payment processors, email service providers).

Legal Requirements

We may disclose information when required by law, court order, or governmental request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

4

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure SSL/TLS encryption
Regular security audits and updates
Access controls and authentication
Secure data storage practices
Employee training on data protection
Regular backup and recovery procedures

While we strive to protect your personal information, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You have the right to access, review, and request corrections to your personal information we hold.

Deletion

You may request deletion of your personal information, subject to certain legal obligations and legitimate business purposes.

Marketing Communications

You can opt-out of receiving marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Data Portability

You have the right to request a copy of your personal information in a structured, commonly used format.

6

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Cookies are small text files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements
  • Preference Cookies: Remember your settings and preferences
7

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. Retention periods vary depending on the type of information and the purpose for which it was collected.

8

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by Luxury Web Vision.

9

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

10

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Sending you an email notification if you have provided us with your email address
  • Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Phone
0459 476 502
Address
42 Durnham Street
Richmond, VIC
Australia
Business Hours
Monday - Sunday
9:00 AM - 6:00 PM

Your Consent

By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

12

Payment Terms and Refund Policy

Payment Terms

Payment terms are established at the beginning of each project and outlined in the project agreement. We typically require a deposit before commencing work, with remaining payments due upon project milestones or completion as specified in your contract.

No Refund Policy

At Luxury Web Vision, we are committed to delivering exceptional quality and ensuring complete client satisfaction throughout every project. Our comprehensive project management process includes regular client reviews, feedback sessions, and approval stages to ensure all deliverables meet your expectations.

Important Policy Notice

No refunds will be issued for projects that have been completed to the agreed-upon specifications and standards as outlined in the project scope and contract. All work deliverables are subject to client approval at designated project milestones, ensuring transparency and alignment throughout the development process.

Quality Assurance

We maintain rigorous quality standards and provide multiple opportunities for review and revision during the project lifecycle. Any concerns regarding deliverables should be raised during the designated review periods outlined in your project agreement.

Project Modifications

Changes to project scope, specifications, or requirements after initial approval may result in additional charges. All modifications must be agreed upon in writing before implementation.

Dispute Resolution

In the unlikely event of a disagreement regarding project deliverables, we are committed to working collaboratively with our clients to reach a mutually satisfactory resolution. We encourage open communication throughout the project to address any concerns promptly.

Exceptional Circumstances

Refund requests will only be considered in exceptional circumstances where Luxury Web Vision has demonstrably failed to meet the contractual obligations as specified in the signed project agreement. Each case will be reviewed individually on its merits.

Our Commitment: We stand behind the quality of our work and are dedicated to ensuring your complete satisfaction. By engaging our services, you acknowledge and agree to these payment terms and refund policy as part of our service agreement.